Job Openings – Pendleton County Public Library

We are hiring!

Part time: Circulation Clerk/Outreach Assistant

The Pendleton County Public Library is seeking a creative, enthusiastic, friendly, and highly-engaged person to fill the position of Circulation Clerk/Outreach Assistant! This is a part-time position responsible for a variety of tasks within the Library, including but not limited to circulation, public service, and assisting with outreach services by selecting materials for homebound patrons and driving the outreach vehicle as needed, all to help fulfill our mission to connect our community, explore the world, imagine what can be, and create.

High school diploma, public service experience, and computer skills required. Employment will be contingent on a satisfactory background check, valid Kentucky driver’s license, and satisfactory driving record. Job description and hours are available at the library, pcplibrary.org, and our Facebook page. Resumes can be submitted in person, via email to resumes@pcplibrary.org, or mailed to 801 Robbins Ave., Falmouth, KY 41040. For questions call 654-8535. Resumes will be accepted until the position is filled.

Hours*
Monday 11:30 a.m. – 8:00 p.m.
Tuesday 4:00 p.m. – 8:00 p.m.
Wednesday 8:30 a.m. – 12:30 p.m.
*Additional hours as needed for outreach services or fill-in.

Starting Salary $13.00 per hour

Position Title: Outreach Assistant Classification 2

Distinguishing Features of the Class: Loosely defined work assignments with minimal supervision. Exercises a moderate degree of discretion within general guidelines, practices, and procedures. Limited supervisory responsibilities. May assist with training and monitoring the work of others. May take on project leadership role within the Library and may represent the Library to the community. May assist in the development, improvement, and implementation of policies, practices, and services. Conceptualizes and solves general problems. Develops and implements activities to achieve desired results. Has and is expected to make use of specialized and/or technical expertise. Job performance skills are learned through work experience, library education, and on-the-job training.

Overview: Supports the Library’s mission by [1] ensuring that customers receive excellent public service, [2] assisting with and providing outreach services with the outreach vehicle, and [3] carrying out public service, circulation, and other library tasks as assigned.

Immediate Supervisor: Assistant Director

Positions Directly Supervised: None, but may oversee specific tasks performed by others

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organization-Wide Expectations:

Follows established Library and personnel policies, procedures, and work standards
Provides exceptional customer service assisting library patrons, staff, and volunteers pleasantly and professionally
Maintains confidentiality of sensitive information
Presents the Library and its services in a positive manner
Regularly monitors library communication venues, including but not limited to employee email, staff bulletin boards, and the intranet
Assists in the use, maintenance, and security of Library building, property, and equipment
Uses the library’s automated system to check materials in/out, process holds and interlibrary loans, register new cardholders, collect fines/fees, answer inquiries, etc.
Performs data entry tasks, including entering library database updates
Shelves library materials and keeps the shelves neat and orderly
Rearranges or shifts books or materials as needed
Assists in keeping the library neat and orderly
Assists in opening and closing routines
Assists in the physical processing and maintenance of library materials
Assists with library displays, including maintaining display areas
Assists with programs, including set up and take down
Assists customers in the use of technology available in the library, including basic troubleshooting of microfilm, photocopier, and computer problems
Provides inquiry, reference, and reader’s advisory assistance to patrons in person, on the telephone, and/or electronically, including Library social media and email accounts, using print and digital resources
Performs related work as required and assigned for the efficient and effective operation of the Library

Job-Specific Expectations:

Drives the outreach vehicle and keeps vehicle clean and in good working order as requested
Assists with selection and delivery of books and materials to homebound patrons and off-site locations
Assists with outreach programs by participating in community events, including, but not limited to, school events, fairs, and parades
Keeps statistics on outreach programming and outreach services and reports/summarizes outcomes of programs as requested
Assists in Library promotion, including promotion of outreach programs and services
May work collaboratively with community members, groups, and organizations to create effective partnerships
May train other staff as needed
May perform activities related to the retrieval of overdue materials, including preparing/sending notices, checking shelves, and responding to questions about overdue notices

QUALIFICATIONS

Education and/or Experience:

Bachelor’s degree in a relevant field of study, preferred.
Relevant work experience in a public library or public service setting.
High level of comfort with standard office software, including Microsoft Office products, email, and internet usage.
Valid Kentucky driver’s license and satisfactory driving record.

Other Requirements:

Interpersonal skills to tactfully and effectively interact with the public and coworkers in a positive and professional manner
Effective verbal and written communication skills
Ability to work with minimal supervision
Ability to adhere to prescribed routines
Self-motivated with ability to work independently or with others in a busy environment
Ability to operate a large motor vehicle
Personal transportation that can be used for business travel may be required

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit, stand, or drive for extended periods. Movement throughout the facility locating/retrieving materials and assisting users. Manual dexterity to manipulate library materials. Ability to communicate effectively, both orally and in writing. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day. Ability to do repetitive tasks with speed and accuracy. Employee may need to carry, push, pull or lift up to 30 pounds. Proper lifting techniques required. Push and pull fully loaded (50-100 pounds) carts. Visual acuity sufficient to read primarily typed or printed text in a variety of font sizes and styles. Handling a large vehicle in various levels of traffic and on narrow and/or winding roads.

Working Environment: Occasionally exposed to outside weather conditions. Involves various and unpredictable driving conditions which are affected by weather, other drivers, potential traffic hazards, and changing road conditions. Noise level is usually moderate. Work may be performed in a variety of settings and locations. Possible exposure to dust and other allergens.

Work Schedule: This position requires working scheduled daytime, evening, Saturday, and Sunday hours.

Note: The information in this summary indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description is not an employment contract, and is subject to change as the needs of the Library and requirements of the job change.

Part time: Circulation Clerk

The Pendleton County Public Library is seeking a creative, enthusiastic, friendly, and highly-engaged person to fill the position of Circulation Clerk! This is a part-time position responsible for a variety of tasks within the Library, including but not limited to circulation and public service, all to help fulfill our mission to connect our community, explore the world, imagine what can be, and create.

Hours*
Wednesday 4:00 pm – 8:00 pm
Every other Saturday 11:30 am – 5:00 pm
Every Other Sunday 12:30 pm – 5:00 pm
*Additional hours as needed

Starting Salary: $10.00 per hour

Position Title: Circulation Clerk Classification 1

Distinguishing Features of the Class: Well-defined work assignments performed under general supervision. Exercises little discretion within well-defined guidelines, practices, and procedures. Job performance skills are learned through experience and on-the-job training within a short period of time.

Overview: Supports the Library’s mission by [1] insuring that customers receive excellent public service, [2] assisting customers in the use of library materials, services, and equipment, [3] assisting library staff with programming and the creation and maintenance of displays, and [4] carrying out public service, circulation, and other library tasks as assigned.

Immediate Supervisor: Assistant Director

Positions Directly Supervised: None

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organization-Wide Expectations:

Follows established Library and personnel policies, procedures, and work standards
Provides exceptional customer service assisting library patrons, staff, and volunteers pleasantly and professionally
Maintains confidentiality of sensitive information
Presents the Library and its services in a positive manner
Regularly monitors library communication venues, including but not limited to employee email, staff bulletin boards, and the intranet
Assists in the use, maintenance, and security of Library building, property, and equipment
Uses the library’s automated system to check materials in/out, process holds and interlibrary loans, register new cardholders, collect fines/fees, answer inquiries, etc.
Performs data entry tasks, including entering library database updates
Shelves library materials and keeps the shelves neat and orderly
Rearranges or shifts books or materials as needed
Assists in keeping the library neat and orderly
Assists in opening and closing routines
Assists in the physical processing and maintenance of library materials
Assists with library displays, including maintaining display areas
Assists with programs, including set up and take down
Assists customers in the use of technology available in the library, including basic troubleshooting of microfilm, photocopier, and computer problems
Provides inquiry, reference, and reader’s advisory assistance to patrons in person, on the telephone, and/or electronically, including Library social media and email accounts, using print and digital resources
Performs related work as required and assigned for the efficient and effective operation of the Library

Job-Specific Expectations:

Performs activities related to the retrieval of overdue materials, including preparing/sending notices, checking shelves, and responding to questions about overdue notices
Coordinates presenters, space, calendars, materials, publicity, and other resources needed to provide active and/or passive programs and displays as assigned
May work collaboratively with community members, groups, and organizations to create effective partnerships
Keeps statistics on programming and reports/summarizes outcomes of programs as requested
Monitors and reports expenditures, and operates within a set budget

QUALIFICATIONS

Education and/or Experience:

High school diploma, or equivalent, and public service experience
High level of comfort with technology
Valid Kentucky driver’s license

Skills, Knowledge, and Abilities:

Office & Library

Ability to handle multiple tasks and work with efficiency, skill, accuracy, and appropriate speed
Ability to exercise initiative and to make appropriate decisions
Ability to interpret community needs to design, coordinate, promote, oversee, and present library programs, activities, exhibits, and displays
Ability to accurately make change and receipt income
Ability to quickly and accurately sort by alphabetical, numerical, chronological, and Dewey Decimal order
Ability to see, read, and understand library material labels, stamps, and printed information in order to put in correct location
Ability to see, read, and understand catalog records and to apply the information they contain
Ability to retain in-depth knowledge of Library policies and procedures
Ability to retain in-depth knowledge of materials and services available at the Library
Ability to retain knowledge of physical organization of the building and functions of various departments within the Library
Knowledge of online searching and reference services; good research skills
Flexible, adaptable, and able to flourish in a changing environment
Dependable, motivated self-starter able to work a flexible schedule, including evenings and weekends

Communication

Good interpersonal and communication skills, in person, by phone, and electronically
Good oral and written language and communication skills
Ability to read, comprehend, and follow oral and written instructions
Ability to effectively present information and respond to questions from Library personnel and the general public in one-on-one and group situations as appropriate
Ability to work collaboratively as a member of a team

Customer Service

Knowledge of and commitment to excellent customer service
Ability to work effectively and courteously with customers and staff
Skilled at working cooperatively and collaboratively with customers and staff to achieve results
Ability to empathize and relate to patron needs, exploring beyond the initial question to determine the actual information desired
Ability to work efficiently and calmly during busy periods and with frequent interruptions
Ability to use good judgement following procedures in support of Library policies
Ability to maintain composure while handling customer complaints
Ability to handle emergency situations in a calm, capable manner
Ability to provide excellent customer service at all times

Technology

Ability to operate a computer, telephone, copier, FAX, and other office equipment as needed to efficiently and accurately carry out job responsibilities
Ability to use the Library’s automated circulation system and online catalog
Ability to accurately type and enter data into a computer
Ability to read information from computer monitors
Working knowledge of common computer applications and use of the Internet
Knowledge about and/or experience communicating via social media channels
Ability to troubleshoot minor problems with computers and peripherals
Demonstrates ease and comfort with emerging technologies

Individuals may need to sit or stand for extended periods. Manual dexterity to manipulate library materials required. Ability to communicate effectively, both orally and in writing. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day. Ability to do repetitive tasks with speed and accuracy. Employee may need to carry, push, pull or lift up to 30 pounds. Ability to use proper lifting techniques. Push and pull fully loaded (50-100 pounds) carts.

Working Environment: Occasionally exposed to outside weather conditions. Noise level is usually moderate. Work may be performed in a variety of settings and locations. Possible exposure to dust and other allergens.

Work Schedule: This position requires working scheduled daytime, evening, Saturday, and Sunday hours.