Now Hiring! Children and Family Services

The Pendleton County Public Library is seeking a creative, enthusiastic, friendly, and highly-engaged person to fill the position of Children and Family Services! This is a full-time position responsible for a variety of tasks within the Library, including but not limited to infant/toddler, preschool, elementary, and home school children and family services, programming, and collection development to help promote our mission of assisting the public in the pursuit of knowledge, information, education, research, and recreation.

Computer skills required; bachelor’s degree in a relevant field of study, or relevant work experience, preferred; must be willing to take college level library classes to obtain certification. Job description and hours are available at the library and on this page below. Resumes can be submitted in person, via email at helpdesk@pcplibrary.org, or mailed to 801 Robbins Ave., Falmouth, KY 41040. For questions call 654-8535. No resumes will be accepted after May 31st.

Hours*
Monday 8:30 a.m. - 5:00 p.m.
Tuesday 8:30 a.m. - 5:00 p.m.
Wednesday 8:30 a.m. - 5:00 p.m.
Thursday 11:30 a.m. - 8:00 p.m.
Friday 8:30 a.m. - 5:00 p.m.
*Additional nights and/or weekends as needed

 

Job Description:

 

Position Title: Children and Family Services                                      Classification 3

Distinguishing Features of the Class: Broad and often independent work assignments with accountability for specified results. Exercises a moderate degree of discretion within general guidelines, practices, and procedures. Some supervisory responsibilities. May train and monitor the work of others. May take on project leadership role within the Library and may represent the Library to the community. Assists in the development and implementation of enhancements or improvements to policies, practices, and services. Conceptualizes and solves general problems. Develops and implements strategies/activities to achieve desired results. Has and is expected to make use of specialized and/or technical expertise. Job performance skills are learned through work experience, library education, and on-the-job training.

Overview: Supports the Library’s mission by [1] insuring that customers receive excellent public service, [2] providing children and family programming and services, and [3] carrying out public service, circulation, and other library tasks as assigned.

Immediate Supervisor: Director

Positions Directly Supervised: None, but may oversee specific tasks performed by Library Pages and/or Circulation Clerks

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organization-Wide Expectations:

  • Follows established Library and personnel policy, procedures, and work standards
  • Provides exceptional customer service assisting library patrons, staff, and volunteers pleasantly and professionally
  • Maintains confidentiality of sensitive information
  • Regularly monitors library communication venues, including but not limited to employee email, staff bulletin boards, and the intranet
  • Assists in the use, maintenance, and security of Library building, property, and equipment
  • Uses the library’s automated system to check materials in/out, process holds and interlibrary loans, register new cardholders, collect fines/fees, answer inquiries, etc.
  • Performs data entry tasks, including entering library database updates
  • Shelves library materials and keeps the shelves neat and orderly
  • Assists in keeping the library neat and orderly
  • Assists in opening and closing routines
  • Assists in the physical processing and maintenance of library materials
  • Assists with library displays and programs, including set up and take down
  • Assists customers in the use of technology available in the library, including basic troubleshooting of microfilm, photocopier, and computer problems
  • Provides inquiry, reference, and reader’s advisory assistance to patrons in person, on the telephone, and/or electronically, including library social media and email accounts, using print and digital resources
  • Performs related work as required and assigned for the efficient and effective operation of the Library

Job-Specific Expectations:

  • Designs, coordinates, promotes, oversees, presents, and evaluates children and family programs and activities, exhibits, and displays that meet the community’s changing needs
  • Coordinates presenters, space, calendars, materials, publicity, and other resources needed to provide children and family programs and services
  • Works collaboratively with community members, groups, and organizations to create effective partnerships
  • Conducts library tours and instructs groups and individuals on the use of the library
  • May assist in providing outreach programs, including those geared towards children and families
  • Keeps statistics on children and family programming and reports/summarizes outcomes of programs as requested
  • Assists in the development of metrics, performance measurement, and goal setting for children and family services
  • Assists in Library promotion, including promotion of children and family programs and services
  • Oversees the development and maintenance, including weeding, of collections as assigned, making use of reviews as well as customer and staff recommendations
  • Assists children in use of the Library and its resources, assists parents and other adults in selection of appropriate children’s material, and assists with early literacy needs
  • Provides material classification and cataloging/processing services as needed
  • Monitors and reports expenditures, and operates within a set budget
  • Participates in continuing education activities to develop and maintain an awareness of current library issues and trends
  • Participates in the planning and evaluation of library services, including making recommendations for improvements and suggestions for new services

QUALIFICATIONS

Education and/or Experience:

  • Bachelor’s degree in a relevant field of study, or relevant work experience, preferred
  • High level of comfort with technology
  • Valid Kentucky driver’s license

Skills, Knowledge, and Abilities:

     Office & Library

  • Ability to handle multiple tasks and work with efficiency, skill, accuracy, and appropriate speed
  • Ability to exercise initiative, work independently, manage time and resources to achieve results, and appropriately delegate tasks
  • Ability to analyze issues and exercise good judgment to solve problems and make decisions
  • Ability to work with children and families of varied backgrounds, ages, and abilities
  • Special knowledge of publishing trends, authors, titles, and reading interests of children and families
  • Ability to recommend, develop, implement, and communicate Library policies and procedures
  • Ability to interpret community needs to design, coordinate, promote, oversee, present, and evaluate library programs, activities, exhibits, and displays
  • Ability to accurately make change and receipt income
  • Ability to quickly and accurately sort by alphabetical, numerical, chronological, or Dewey Decimal order
  • Ability to see, read, and understand library material labels, stamps, and printed information in order to put in correct location
  • Ability to see, read, and understand catalog records and to apply the information they contain
  • Ability to retain in-depth knowledge of Library policies and procedures
  • Ability to retain in-depth knowledge of library materials and services, both generally and specific to PCPL
  • Ability to retain knowledge of physical organization of the building and functions of various departments within the Library
  • Flexible, adaptable, and able to flourish in a changing environment
  • Dependable, motivated self-starter able to work a flexible schedule, including evenings and weekends
  • Ability to secure and retain required library certification

Communication

  • Good interpersonal and communication skills, in person, by phone, and electronically
  • Good oral and written language and communication skills
  • Ability to read, comprehend, and follow oral and written instructions
  • Ability to effectively present information and respond to questions from Library personnel and the general public in one-on-one and group situations as appropriate
  • Ability to work collaboratively as a member of a team

Customer Service

  • Knowledge of and commitment to excellent customer service
  • Ability to work effectively and courteously with customers and staff
  • Ability to empathize and relate to patron needs, exploring beyond the initial question to determine the actual information desired
  • Ability to maintain composure while handling customer complaints
  • Ability to work efficiently and calmly during busy periods and with frequent interruptions
  • Ability to handle emergency situations in a calm, capable manner
  • Ability to provide excellent customer service at all times
  • Ability to use good judgement following procedures in support of library policies
  • Skilled at working cooperatively and collaboratively with customers and staff to achieve results

Technology

  • Ability to operate a computer, telephone, copier, FAX, and other office equipment as needed to efficiently and accurately carry out job responsibilities
  • Ability to master the Library’s automated circulation system and online catalog, including troubleshooting problems
  • Ability to accurately type and enter data into a computer
  • Ability to read information from computer monitors
  • Working knowledge of common computer applications and use of the Internet
  • Knowledge about and/or experience communicating via social media channels
  • Ability to operate, troubleshoot, and perform routine maintenance on library and office equipment
  • Ability to troubleshoot minor problems with computers and peripherals
  • Demonstrates ease and comfort with emerging technologies

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand for extended periods. Manual dexterity to manipulate library materials required. Ability to communicate effectively, both orally and in writing. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day. Ability to do repetitive tasks with speed and accuracy. Employee may need to carry, push, pull or lift up to 30 pounds. Ability to use proper lifting techniques. Push and pull fully loaded (50-100 pounds) carts.

Working Environment: Occasionally exposed to outside weather conditions. Noise level is usually moderate. Work may be performed in a variety of settings and locations. Possible exposure to dust and other allergens.

Work Schedule: This position requires working scheduled daytime, evening, Saturday, and Sunday hours.

Note: The information in this summary indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description is not an employment contract, and is subject to change as the needs of the Library and requirements of the job change.